Frequently Asked Questions
Getting Started
4 QuestionsWhat is Keysletter?
Keysletter is an email marketing platform built for e-commerce businesses and SMEs. Drag-and-drop editor, ready-made templates, automation workflows, segmentation and detailed analytics all live in one platform.
What does the free plan include?
With the free plan you can send 1,000 emails per month and keep a list of up to 500 contacts. The drag-and-drop editor, basic templates, brand kit, tags and custom fields are all available on the free plan. No credit card required.
What do I need to sign up?
Just an email address. After signing up you click the verification link sent to your inbox and log in to the dashboard; you can prepare your first campaign within minutes.
How do I import my contacts?
You can bulk-import your contacts by uploading an Excel or CSV file, or add them one by one manually. During import you can also map tags and custom fields.
Plans & Billing
4 QuestionsCan I change my plan anytime?
Yes. You can upgrade from the dashboard at any moment and the upgrade takes effect immediately. See our pricing page for current plans and prices.
How do I cancel my subscription?
You can cancel your subscription from the dashboard on your own, whenever you wish. After cancelling, you keep full access until the end of the period you paid for.
What happens if I run out of sends?
If you hit your limit during the month, you can upgrade your plan or buy an add-on send package just for that month; your lists and campaigns stay untouched.
Which payment methods do you accept?
We accept credit and debit cards. Payments are processed securely via iyzico; your card details are never stored on Keysletter servers.
Sending & Deliverability
4 QuestionsHow do I keep my emails out of the spam folder?
Three golden rules: send only to permission-based lists, fill in your sender details completely, and avoid spam signals like all-caps and excessive exclamation marks. Subject line tests help you find what works by measuring.
Can I see open and click rates?
Yes. Every campaign's opens, clicks and unsubscribes appear in the dashboard in real time, and you can compare campaigns with each other.
How do A/B and subject line tests work?
In the campaign wizard you pick one of the A/B, subject line or send time tests; the system sends the variants and reports which performs better. Tests are available on Plus plans and above.
Which automations can I set up?
You can set up welcome series, birthday greetings, post-purchase flows and, for Shopify stores, abandoned cart reminders. You set them up once and they work for you around the clock.
KVKK & Compliance
3 QuestionsIs Keysletter KVKK compliant?
The platform ships with the tools permission-based marketing requires: a double opt-in option, an automatic one-click unsubscribe link in every email, and consent records storing the date and source of each opt-in. Ensuring your content and consent processes comply with regulations remains your business's responsibility.
How do my subscribers unsubscribe?
A one-click unsubscribe link is automatically added to every email you send. Anyone who opts out no longer receives campaigns; you don't need to do anything for this to work.
How do I work with İYS (the Turkish Message Management System)?
You can export your consent records in an İYS-compatible format. Since reporting to İYS is the business's own obligation, you submit the exported records through your İYS panel.
E-Commerce & Integrations
2 QuestionsWhich e-commerce platforms are supported?
You can connect your Shopify and WooCommerce stores in a few steps. Our blog guide walks through the WooCommerce connection screen by screen.
What happens when I connect my store?
Customers who place orders are added to your list and tagged automatically, and post-purchase thank-you and repeat-sale flows fire on their own. Your store data and email marketing merge into a single flow.